Refund policy

At Stackora, we understand that a bag is more than something used to carry belongings. A cosmetic bag may organize the small essentials of a daily routine, a laptop bag may accompany important work and study, and a backpack may become part of everyday travel and exploration. Because every customer has different needs and preferences, we have established this Return and Refund Policy to provide a clear and practical process when an order does not meet expectations.

This Return and Refund Policy applies to purchases made through:

https://www.stackora.monster/

The website is operated by:

The Makers Hub
2125 W Compton Blvd
Compton, CA 90220
United States

1. Return Period

Customers may request a return within 30 days after the date the order is delivered.

To qualify for a standard return, the merchandise should:

• Be unused and in its original condition.
• Be free from stains, odors, scratches, tears, or other signs of use.
• Not have been washed, modified, personalized, repaired, or altered.
• Include original tags, packaging, accessories, and other components when applicable.
• Be accompanied by reasonable proof of purchase.
• Be returned according to the instructions provided by Stackora.

Because cosmetic bags, laptop bags, and backpacks are products that come into direct contact with personal belongings, returned merchandise must be clean and suitable for resale.

2. Product-Specific Return Requirements

Cosmetic Bags

Cosmetic bags must be returned unused and free from makeup, lotion, perfume, oils, stains, or other residue.

A cosmetic bag that has been used and subsequently shows cosmetic or personal-care residue may not qualify for a standard return.

Laptop Bags

Laptop bags should not show evidence of carrying a laptop or other device if the customer is requesting a return based solely on preference.

Products with damaged padding, stretched compartments, broken closures, or scratches caused after delivery may be ineligible for a preference-based return.

Backpacks

Backpacks must be returned without signs of outdoor use, heavy loading, staining, abrasion, or modification.

Products damaged through customer use, improper storage, or excessive weight may not qualify for a standard return.

3. Items That May Not Be Eligible for Return

Subject to rights that cannot legally be waived, certain products may not qualify for return, including:

• Merchandise that has been used or substantially worn.
• Products with stains, odors, pet hair, cosmetic residue, or other contamination.
• Items damaged after delivery through misuse or improper handling.
• Products that have been altered, repaired, embroidered, personalized, or modified.
• Products missing essential components or accessories.
• Final-sale merchandise when clearly identified as final sale before purchase.
• Products returned outside the applicable return period.

Nothing in this policy is intended to restrict any non-waivable rights available to consumers under applicable California or federal law.

4. Damaged, Defective, or Incorrect Merchandise

We take reasonable care when preparing orders, but shipping and handling can sometimes cause unexpected problems.

If you receive:

• A torn bag;
• A broken zipper or closure;
• Damaged straps;
• Defective stitching;
• Damaged padding;
• An item different from the one ordered; or
• Missing components,

please contact us as soon as reasonably possible after delivery.

For the fastest review, please provide:

• Your name;
• Order number;
• Product name;
• Description of the problem;
• Photographs of the merchandise;
• Photographs of the shipping packaging when damage appears to have occurred during transit.

Depending on the circumstances, Stackora may offer a replacement, replacement component, refund, partial refund, or another appropriate resolution.

5. How to Request a Return

To begin a return request, contact:

Email: [email protected]

Please include:

1. Full name;
2. Order number;
3. Product name;
4. Date of purchase;
5. Reason for the requested return; and
6. Photographs if the return concerns damage or a product defect.

Our customer service team will review the request and provide return instructions.

Please do not automatically ship merchandise to the return address before receiving return instructions. This helps us match returned packages with the correct order and prevents processing delays.

6. Return Shipping

For a return based solely on customer preference, such as a change of mind, color preference, size preference, or ordering the wrong style, the customer may be responsible for the applicable return shipping expense.

When the return is caused by an error attributable to Stackora, such as shipment of the wrong product or receipt of merchandise that arrived damaged or defective, we will review the circumstances and determine the appropriate shipping and refund solution.

7. Refunds

Once an approved return has been received, the merchandise may be inspected before a refund is authorized.

If the refund is approved:

• The refund will generally be issued to the original payment method.
• Refund processing by Stackora generally occurs within 5–10 business days after approval.
• The customer's bank, credit-card issuer, or payment provider may require additional time before the funds appear in the account.

The timing of a refund appearing on a customer's statement is therefore outside Stackora's complete control.

8. Original Shipping Charges

Where applicable, original shipping charges may be non-refundable for customer-preference returns.

If an order qualified for free shipping, no original shipping charge will ordinarily be deducted merely because free shipping was provided.

Where a return results from an error, defective merchandise, or another circumstance attributable to Stackora, the applicable resolution will be evaluated individually.

9. Exchanges and Replacements

Where practical and available, Stackora may offer an exchange or replacement instead of a monetary refund.

Replacement availability depends on current inventory.

If the requested replacement is unavailable, we may provide another appropriate resolution.

10. Order Cancellation

Customers may contact us as soon as possible after placing an order if they wish to cancel it.

Because orders may move quickly into processing, packing, or shipment, cancellation cannot always be guaranteed.

If the order has already shipped, the customer may need to use the applicable return procedure.

11. California Consumer Disclosure

Stackora intends this policy to be clearly available to customers before purchase. California consumer guidance explains that retailers imposing limited or no-return policies must clearly disclose those policies to consumers.

Nothing in this policy is intended to exclude or limit consumer rights that cannot lawfully be excluded under California or federal law.

12. Policy Changes

Stackora may revise this Return and Refund Policy when necessary to reflect changes in business practices, products, technology, or applicable law.

The updated version will be posted on the website with a revised effective date.

Return Contact:
[email protected]

Return Address:
The Makers Hub
2125 W Compton Blvd
Compton, CA 90220
United States