Shipping policy

At Stackora, we know that a shopping experience does not end when an order is placed. The journey continues until your cosmetic bag, laptop bag, or backpack reaches its destination safely and in the condition you expect.

This Shipping Policy explains how orders are prepared, shipped, tracked, and handled when purchased through:

https://www.stackora.monster/

1. Order Processing

Orders are generally prepared for shipment within 1–3 business days after successful payment confirmation.

Processing time refers to the time required to:

  • Confirm the order;
  • Verify payment;
  • Prepare merchandise;
  • Package the products; and
  • Transfer the shipment to the applicable carrier.

Processing may take longer during holidays, promotional periods, unusually high order volumes, or circumstances outside our reasonable control.

2. Shipping Charges

Stackora offers free shipping on qualifying orders.

For orders with a merchandise total of less than $10.00 USD, a shipping fee of:

$5.99 USD

will apply.

Any applicable shipping fee will be displayed during checkout before the customer completes the purchase.

3. Delivery Estimates

Delivery time may vary depending on:

  • Shipping destination;
  • Carrier operations;
  • Weather;
  • Transportation conditions;
  • Holiday volume;
  • Regional service interruptions;
  • Other circumstances outside our reasonable control.

Any delivery estimate provided during checkout or after shipment is an estimate and is not necessarily a guaranteed delivery date.

4. Tracking Information

Where tracking is available, tracking information may be provided after the order has been handed to the shipping carrier.

Tracking information may require some time to become active after the carrier receives the package.

Customers are encouraged to monitor the carrier's tracking information for the most current transit updates.

5. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Please verify:

  • Street number;
  • Apartment, suite, or unit number;
  • City;
  • State;
  • ZIP code; and
  • Recipient name.

If an order is returned because of an incorrect or incomplete address, additional shipping or reshipment costs may apply.

6. Delayed Shipments

Occasionally, a package may experience a delay after leaving our facility.

Examples include:

  • Severe weather;
  • Carrier backlogs;
  • Transportation disruptions;
  • Incorrect routing;
  • Holiday congestion;
  • Operational interruptions.

If your package appears significantly delayed, please contact us at:

[email protected]

We will review the available order and tracking information and provide reasonable assistance.

7. Lost Packages

If tracking indicates that a package has been delivered but you cannot locate it, customers should first check:

  • The delivery location;
  • Mailroom or reception area;
  • Household members;
  • Neighbors;
  • Other locations identified by the carrier.

If the package remains missing, contact us so that we can review the available shipment information.

8. Damaged Packages

Please inspect your package when it arrives.

If merchandise appears damaged during transportation, contact:

[email protected]

Please provide:

  • Order number;
  • Description of the damage;
  • Photographs of the merchandise;
  • Photographs of the external packaging where possible.

This information may help us determine the appropriate resolution.

9. Incorrect or Missing Merchandise

If your order contains an incorrect product or is missing an item, please contact us promptly.

Include the order number and a description of the discrepancy so that we can investigate the shipment.

10. Shipping Policy Changes

Stackora may update this Shipping Policy when necessary.

Any revised version will be published on the website with a new effective date.